Why do some workplaces bring out the best in people while others slowly drain their energy?
Most leaders believe engagement comes from better strategies, stronger incentives, or higher compensation. But according to leadership researcher Marcus Buckingham, the biggest driver of performance is something far more human: the way people feel every time they come to work.
In this episode of Passion Struck, John R. Miles sits down with Marcus Buckingham—global leadership researcher, bestselling author, and pioneer of the strengths movement—to explore why love isn't a soft leadership idea but one of the strongest predictors of trust, innovation, resilience, and long-term performance. Together, they unpack the science behind memorable experiences, why average interactions rarely inspire lasting loyalty, and how exceptional leaders intentionally create environments where people feel valued, connected, and motivated to do their best work.
In this episode, you'll learn:
- Why people stay where they feel valued—not simply where they're well paid
- The five emotions that create extraordinary customer and employee experiences
- Why average leadership rarely inspires lasting loyalty
- How to become an "experience maker" instead of simply a manager
- The surprising reason great cultures begin to decline
- Practical ways to create stronger teams, deeper trust, and more meaningful work
- Why the best leaders help people become more of themselves—not less
Whether you lead an organization, manage a small team, or simply want to have a greater impact on the people around you, this conversation will change the way you think about leadership. Because the greatest leaders don't just build successful businesses. They create places people never want to leave.
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Full Show Notes Here
Download the Digital Workbook
Learn more about Marcus Buckingham:
Website: https://marcusbuckingham.com/
Book: Design Love In
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Support the Movement: https://startmattering.com/. Every human deserves to feel seen, valued, and like they matter. Wear it. Live it. Show it.
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Disclaimer
The Passion Struck podcast is for educational and entertainment purposes only. The views and opinions expressed do not necessarily reflect those of Passion Struck or its affiliates. This podcast is not a substitute for professional medical or psychological advice.
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