You Missed the Deadline. Stop Making Them Chase You.

A delayed delivery is difficult. Making the customer chase you for an explanation adds another problem.

Paul Alex breaks down a useful update when a commitment slips: explain the impact, offer a realistic recovery plan, and give a dependable time for the next update.

What you'll learn:

• Tell the customer what the delay affects.

• Avoid replacing a missed deadline with another unrealistic promise.

• Follow through on the next update, even while the work remains uncertain.

Take responsibility for one slipping commitment today and give the other person information they can use.

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