Secrets to Getting Great Customer Service & The Curious Story of Remote Controls

Certain smells can instantly transport you back to another time and place — sometimes more vividly than a photograph ever could. Why is your sense of smell so closely tied to memory, and why are those memories often so emotional? Listen and find out. https://magazine.hms.harvard.edu/articles/connections-between-smell-memory-and-health

Getting good customer service can feel like an obstacle course. You can’t reach a human being, the chatbot sends you in circles, you wait on hold forever, and sometimes it seems as if the company would simply prefer that you give up. So what actually works when you have a problem and need someone to fix it? Christopher Elliott has spent years helping consumers get results, and he explains the strategies that work, the mistakes that can make things worse, and how some companies manage to provide extraordinary service while others fail miserably. Christopher is a consumer advocate and nationally syndicated columnist who writes the newsletter Elliott Confidential. You can find his work and subscribe at https://www.elliott.org. His podcast is at https://www.elliottshow.com.

Remote controls are incredibly convenient — right up until you lose one in the couch cushions or stare at a row of buttons you have never pressed and have no idea what they do. And the remote has changed far more than just the way we watch television. The surprisingly interesting story of how remote controls came to be, how they changed our behavior, and where they may be headed next is told by Caetlin Benson-Allott. She is a professor of English and Film & Media Studies at Georgetown University and author of the book Remote Control (https://amzn.to/4xDig5W).

Why do your fingers and toes get all wrinkly after you’ve been in the water for a while? It turns out it is not simply because your skin soaks up water. Your body is actually doing something quite deliberate — and scientists think there is a very practical evolutionary reason for it. https://health.clevelandclinic.org/why-water-makes-your-skin-look-like-a-prune-and-not-a-plum

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