Why Most Brands Fail When They Try to Crack the U.S. Market | Ep. 435 with Nicole Eckels Founder of Glasshouse Fragrance

Daniel opens the episode with a simple but loaded question: has Nicole made it? Nicole admits that from the outside, many people would say yes, but from her own perspective, she is still close, still building, and still figuring out whether she will ever fully let herself acknowledge it. She reflects on gratitude, luck, hard work, and the fact that her background and education did not obviously set her up for the level of success she has achieved.

The episode then moves into Nicole’s biggest milestone: bringing Glasshouse into the U.S. market. She explains why America was her hardest goal, why she waited nearly 15 years before entering, and why many international brands fail because they underestimate how different U.S. consumers are across regions. From there, Daniel and Nicole discuss her early experience at the Chanel counter at Saks, how she learned luxury consumer behavior, what it means to create a category, how AI is changing creative production, and the personal cost of building a business that has taken everything while also giving her purpose.

Key Discussion Points

Nicole says she has made it from other people’s perspective, but she is not sure she will ever fully say that to herself because life feels like a journey of continuing forward.

She admits one of her fears is that life will go by and she will realize too late that she had already made it but never stopped to acknowledge it.

Nicole says that when she looks at her education, background, and where she came from, none of it obviously set her up to be where she is today.

Her biggest recent milestone is bringing Glasshouse to the U.S., moving from the smaller Australia and New Zealand market into one of the largest and most competitive consumer markets in the world.

Nicole says cracking the U.S. took patience and experience, and that she waited nearly 15 years before entering the market.

She believes many brands fail in America because they do not understand the competitive set, the consumer, or the fact that the U.S. is not one unified market.

Nicole explains that the U.S. behaves more like five different countries, with major differences between the Northeast, Southeast, Midwest, South, and West Coast.

She says brands need to understand product market fit, consumer thinking, regional preferences, and the price points required to win.

Nicole explains that smaller brands can compete with giant fragrance companies by looking where no one else is looking and identifying gaps before they appear in the data.

She says if a category is already visible in the data, a smaller brand may already be too late, because emerging categories often do not show up until someone creates them.

Nicole saw that the U.S. fragrance market was split between very expensive niche brands and large prestige brands, which helped Glasshouse carve out a space around quality, abundance, and accessibility.

She describes Glasshouse as a brand for people who love fragrance, want a lot of it, and value quality, beautiful scents, different styles, and accessible price points.

Nicole says working at the Chanel counter at Saks helped her understand consumer brands, luxury expectations, service, and what drives highly discerning customers.

She compares fragrance to food, saying there is a difference between an average burger and one where every ingredient has been carefully chosen, and that same level of discernment exists in fragrance.

Nicole says appearing on the Today Show was one of the moments where she truly stopped and smelled the roses, calling it a pinch me moment at Rockefeller Center.

She says she was not overly nervous because she focuses on speaking her truth, being authentic, and talking to the people in front of her rather than thinking about the millions who may watch.

Nicole shares that she had her son at 19 and moved from upstate New York to New York City as a single mother with little support nearby.

She says people often asked how she did it, but to her the answer was simple: she had no other choice but to make it work.

Nicole later moved to San Francisco for an Equinox opportunity, believing it would make life easier for her and her son, but the market fit for the corporate membership program was not there.

That difficult chapter led to the opportunity to move to Australia, which became the turning point that eventually led to Glasshouse.

Nicole says the harder something feels, the more exciting the payoff can be because effort, sacrifice, and resilience can build toward something meaningful.

She explains Australia’s “tall poppy syndrome,” where people can be quick to cut down someone who rises above the rest.

Nicole believes being American helped her move fast in Australia because she did not feel the same pressure to conform and was able to see the fragrance market gap clearly.

She says she created the scented candle category down under because scented candles did not really exist there in the way she envisioned them.

Nicole agrees that speed to market is important, but warns that speed alone is not enough if founders do not understand commercial execution.

She says many new entrepreneurs focus too much on making more products before they have sold the first product or built a clear go to market strategy.

Nicole believes AI gives founders incredible creative leverage because they can now produce polished concepts, visuals, and content without the huge budgets that used to be required.

At the same time, she warns that consumers are smart and can quickly spot generic or inauthentic creative, especially in luxury markets.

Nicole says AI can help founders dream bigger and create more conceptual work, but they still need to make it authentic and clearly connected to who they are as a brand.

When Daniel asks about the cost of success, Nicole says building Glasshouse has taken everything, but it has also given her purpose, joy, satisfaction, and her livelihood.

She says she wishes she had been more present with her son and that work life balance was the main thing she gave up.

Nicole admits she does not know what life beyond Glasshouse looks like and that she struggles with the thought of no longer having it.

She says she is not chasing an exit. Instead, her journey has always been driven by new products, fragrances, materials, perfumers, retailers, customers, and building the next level of the brand.

Nicole explains that although Glasshouse has entered Nordstrom, Bloomingdale’s, Anthropologie, Blue Mercury, and thousands of independent retailers, she still sees the U.S. as just the beginning.

Takeaways

Nicole’s story shows that “making it” can be hard to define when the founder is still building, still dreaming, and still chasing the next level.

Cracking the U.S. market requires more than ambition. It requires patience, consumer understanding, regional awareness, price point discipline, and product market fit.

Smaller brands can beat giants by finding the white space before it becomes obvious in the data.

Working directly with customers can become one of the best forms of founder education, especially in luxury and beauty.

AI can lower the cost of creative production, but authenticity still matters because consumers quickly recognize when something feels generic or fake.

Success can give a founder purpose and joy, but it can also cost presence, balance, and parts of life that cannot be repeated.

Closing Thoughts

Nicole Eckels’s Founder’s Story episode is about resilience, category creation, and the long road behind what looks like an overnight success. From becoming a single mother at 19 to moving across cities, countries, and markets, Nicole built Glasshouse by trusting her instincts, understanding the customer, and moving quickly when she saw a gap no one else had claimed. Her story is a reminder that great brands are not built only from product ideas. They are built from patience, taste, sacrifice, timing, customer obsession, and the courage to keep going when the market does not yet understand what you see.

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