Alessandro Figliano, Founder & CEO of Jet 365, shares how he turned a love for flying into a luxury aviation brand trusted by F1 and high-net-worth clients. From flying school to building a white-glove charter service, Alessandro breaks down how Jet 365 blends safety, personalization, and tech into an experience the new generation of elite travelers demands, while maintaining the service standards legacy brands lost.
Key Discussion Points
Pilot to Founder: How Alessandro funded a flying school through his first business, then transitioned from hobbyist to charter operator.
Seeing the Gap: Why a fragmented broker space inspired Jet 365’s concierge model—tailored for both tech-savvy users and traditional luxury clients.
F1-Level Partnerships: How a personal network led to Jet 365 becoming the aviation provider for a Formula One team.
Luxury that Listens: The power of referrals, retention, and saying yes—even when a plane breaks down hours before takeoff.
High-Touch Meets High-Tech: How Jet 365 is building a new platform to serve both automated and white-glove clientele.
Custom Over Scale: Why Alessandro rejects fast growth in favor of sustainable, service-first expansion.
Key Takeaways
- Solve before you scale: High-end clients don’t care about volume—they care about flawless delivery.
- White-glove wins: Luxury is less about cost and more about care. Every detail matters.
- Two types of clients, one standard: Whether booking online or via a concierge, the experience must exceed expectations.
- Build in public (quietly): Real partnerships and growth happen behind the scenes, not on Instagram.
- Sustainability > speed: Growth that protects service levels will outlast shortcuts every time.
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